Frequently Asked Questions
Some of the Questions asked by Pet owners and Animal Domesticators around the country
Our Commitment to You and Your Pet/ Stock
We believe that the best veterinary care happens when you, the pet owner, are informed and confident. Our commitment is to provide you with not only excellent medical services but also the clear, honest counsel you need to make the best decisions for your animal’s health.
This FAQ page is a key part of that promise—offering accessible, reliable answers to common questions we hear from pet owners right here in Harare. We are dedicated to empowering you with knowledge to help create a safe, happy, and healthy life for your beloved companion.
Here are some of the most frequently asked questions we receive about our services.
How often should my pet see a veterinarian?
We recommend annual wellness exams for most adult pets to ensure they are healthy and to catch any potential issues early. Puppies, kittens, and senior pets often require more frequent visits, typically every 6 months, to monitor their growth, development, and changing health needs.
What should I bring to my pet's first appointment?
For your pet’s first visit, please bring any previous medical records, including vaccination history, deworming schedules, and information on any current medications. If you have a new puppy or kitten, a fresh stool sample is also helpful to check for internal parasites.
How do I know if my pet's situation is an emergency?
You should seek immediate veterinary care if your pet experiences any of the following: difficulty breathing, profuse bleeding, suspected poisoning, seizures, inability to urinate or defecate, obvious signs of pain or distress, major trauma, or collapse. If you are ever unsure, it is always best to call a veterinarian.
Are you accepting new patients?
Yes, we are always happy to welcome new pets and their families to our practice! Please call us at +263 13232 12312 or visit our ‘New Patient’ page to schedule your first appointment.
What are your hours of operation?
Our clinic is open [Your Days of the Week] from [Your Opening Time] to [Your Closing Time]. For after-hours emergencies, we partner with [Name of Emergency Clinic] located at [Address of Emergency Clinic]. They can be reached at [Phone Number of Emergency Clinic].
Why are vaccinations important for my pet?
Vaccinations protect your pet from a variety of serious and potentially fatal diseases. Core vaccines are recommended for all pets, while non-core vaccines may be recommended based on your pet’s lifestyle, such as if they frequently visit dog parks, boarding kennels, or travel.
How often does my pet need to be vaccinated?
The frequency of vaccinations depends on the specific vaccine and your pet’s age and health status. We will create a personalized vaccination schedule tailored to your pet’s individual needs during their wellness exam
Why is parasite prevention so important?
Parasites like fleas, ticks, heartworms, and intestinal worms can cause a range of health problems in pets, from skin irritation to life-threatening illnesses. Consistent, year-round parasite prevention is crucial for protecting your pet and your family, as some parasites can be transmitted to humans.
When should I spay or neuter my pet?
We generally recommend spaying or neutering between 6 to 9 months of age. However, the best time can vary depending on your pet’s breed and individual health. Spaying or neutering not only prevents unwanted litters but also offers significant health and behavioral benefits.
What should I do if my pet is vomiting or has diarrhea?
Occasional, mild vomiting or diarrhea may not be a cause for alarm. However, you should contact us if the issue persists for more than 24 hours, if your pet seems lethargic, is not eating or drinking, or if you see blood in the vomit or stool.
How can I tell if my pet is in pain?
Signs of pain in pets can be subtle and may include changes in behavior such as hiding, decreased appetite, reluctance to move or play, whimpering, or uncharacteristic aggression. If you suspect your pet is in pain, it is important to have them evaluated by a veterinarian.
My pet is scratching a lot. What could be the cause?
Excessive scratching can be a sign of several issues, including fleas, allergies, skin infections, or other dermatological problems. A thorough examination by a veterinarian is necessary to determine the underlying cause and the most effective treatment.
What can I do about my pet's bad breath?
Bad breath is often an early sign of dental disease, which can be painful and lead to more serious health problems. We recommend regular dental check-ups and can provide advice on at-home dental care, such as brushing your pet’s teeth, as well as professional dental cleanings when needed.
When should I start training my new puppy or kitten?
You can start basic training and socialization as soon as you bring your new pet home. Positive reinforcement techniques are highly effective. Early socialization, exposing your pet to various sights, sounds, and other animals in a controlled and positive way, is crucial for their development into a well-adjusted adult.
What kind of food should I feed my new puppy or kitten?
Puppies and kittens have specific nutritional needs for their rapid growth and development. It’s important to feed them a high-quality food specifically formulated for their life stage. We can provide recommendations based on your pet’s breed and individual needs.
How does my pet's care change as they get older?
As pets age, they are more susceptible to age-related conditions such as arthritis, dental disease, kidney disease, and cancer. We recommend semi-annual wellness exams for senior pets to monitor their health closely and address any issues that may arise.
What are the signs of age-related problems in senior pets?
Common signs to watch for include changes in appetite or water consumption, weight loss or gain, difficulty with mobility, changes in behavior, or new lumps and bumps. If you notice any of these signs, please schedule an appointment.
Is anesthesia safe for my pet?
We take every precaution to ensure the safety of your pet during anesthesia. This includes pre-anesthetic bloodwork to assess their health, the use of modern anesthetic agents, and continuous monitoring of their vital signs by a trained veterinary technician throughout the procedure.
How should I prepare my pet for surgery?
We will provide you with specific pre-operative instructions. Generally, this includes withholding food for a certain period before the surgery. It is important to follow these instructions carefully to ensure your pet’s safety.
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Council of Veterinary Services Zimbabwe
The Council of Veterinary Services of Zimbabwe (CVSZ) hereby invites service providers to apply to be registered and included on the SAVC suppliers’ database. This invitation is open to new service providers who want to do business with the SAVC.
Contact Us
+123 13232 12312
Email: help.cvsz@gmail.com
Address: 1234 Harare, Zimbabwe
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